Where can the robot be placed?

The robot is typically placed on the table but any stable surface at table height will work.

Can I add my own stroke?

Yes, this is one of the key features of the robot. The Pong Fox has three motor heads for ball throw and two motors for controlling horizontal and vertical angles. The user has complete control over all these motors. By varying the speeds of the throw motors and the horizontal / vertical angles, one can create virtually any stroke.

Can I save drills?

Yes, drills can be saved and saved drills can be reused.

Where are the recorded videos stored?

The videos are saved locally on your phone.

Will I get updates for free?

Most of the app updates will be free. Some new app services introduced in the future might have a paid option. Hardware updates in future will be sold as different models and existing hardware will not be upgraded for free. As of now, we will not provide any firmware updates for free.

Why do I have to give different permissions on the phone to use the app?

This is a requirement of Google Play. Bluetooth permissions can be checked here: https://developer.android.com/guide/topics/connectivity/bluetooth

How is the product supported?

We provide customer support via email and video call via Google Meet / Skype / Zoom. Our engineers will help you in resolving any problem that you might encounter.

What if the PongFox fails within the warranty period?

In case the product fails within the warranty and the reason is covered by warranty, the PongFox team will ship the appropriate materials and assist the user, via video call, in fixing the problem. The shipping cost has to be paid by the user if we do not have a distributor located in your city.

What is the product warranty?

Warranty periods for the EU region and the rest of the world:

  • 2-year warranty for consumers from the EU, Lichtenstein, Switzerland, Norway, and Iceland
  • 1-year warranty for the rest of the world (any country not mentioned above)

This warranty is voided by:

  • Any damage caused by improper use, maintenance or operation of the robot.
  • Any damage caused by long-term lack of maintenance.
  • Using the PongFox in improper conditions in terms of temperature, dust, ...
  • Installing and using upgrades (hardware or software) or add-ons that are not officially supported.