Confirmation:

• Orders will be confirmed via email or WhatsApp msg once payment is successfully processed.

Processing Time:

• Orders are processed within 2-5 business days. In case of delays, customers will be informed promptly.

Shipping Policies:

• To ensure timely delivery and the best condition of your order, we only ship through reputed courier services.
• If you notice that the product is damaged, or the packaging appears tampered with or compromised, please refuse to accept delivery and immediately contact our customer care team at +91 94835-35397 or Email to support@pongfox.com, providing your order reference number. We will make every effort to send a replacement as soon as possible.
• All shipments, will include an invoice showing the price, as per Indian tax regulations.

Shipping Method:

• Orders are shipped using reliable courier services, with tracking details provided to the customer upon dispatch. We partner with trusted shipping services such as DHL (International) and Blue Dart (Domestic) to deliver orders.

Processing Time:

• Orders are processed within 2-5 business days. In case of delays, customers will be informed promptly.

This Cancellation Policy applies when a customer cancels an order within 2 hours of purchase, after order acceptance and acknowledgment from BodhiLabs, but before shipment of goods or execution of services.

No Return Policy:

• Goods once sold will not be accepted back.

Limited Warranty:

• The PongFox Robot comes with a warranty covering defects in materials and workmanship.
• Warranty periods vary based on the region:
  • 2-year warranty for consumers in the EU, Liechtenstein, Switzerland, Norway, and Iceland.
  • 1-year warranty for all other regions not mentioned above.

Exclusions:

The warranty will be voided in the following cases:

• Damage caused by improper use, maintenance, or operation of the robot.
• Damage resulting from long-term lack of maintenance.
• Using the PongFox in unsuitable conditions (e.g., extreme temperatures, excessive dust, or other improper environments).
• Installing or using upgrades (hardware or software) or add-ons that are not officially supported by PongFox.

Warranty Claims:

• To make a warranty claim, customers must contact BodhiLabs for instructions.

What happens if the PongFox Robot fails within the warranty period?

If the PongFox Robot fails within the warranty period and the issue is covered under warranty:

• The PongFox team will provide the necessary materials and guide the user through the repair process via video call.
• The shipping cost for the materials must be paid by the user.

Servicing:

• If instructed to return the PongFox Robot to BodhiLabs for servicing, the customer is responsible for securely packaging and shipping the unit to the provided address.

Repair Charges:

• Any costs associated with repairs outside the warranty coverage will be borne by the customer.

Claim Resolution:

• Any claims or disputes will be settled in Bangalore, India, and are subject to Bangalore jurisdiction only.

Support Contact:

• For any queries or issues regarding orders, shipping, cancellations, or warranty claims, customers can contact BodhiLabs support via email at support@pongfox.com or
  by phone at +91-94835-35397.

Response Time:

• All inquiries will be addressed within 2 business days.

Computer-Generated Invoice:

• All invoices are computer-generated and require no physical signature.